What Question is your Article Answering?
How will this help?
When constructing a knowledge base, a best practice is to start with the question that the customer will be asking. Think about the what question is the KB article answering, and how can you make your answer best fit with the question.
It is very difficult to antisipate all the questions that will arise, but taking the time to thoughtfully answer the questions posed, and then making them into KB articles, this helps to maximize your time by not only answering the question for the client who asked it, but answering for all the clients who may ask in the future.
It is like a superpower.
"Crafting Engaging Article Titles: Answer Key Questions"